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At rafaellawear.com we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy & Security Policy has been provided and approved by internet law specialists. 


This Privacy & Security Policy explains what personal information is collected through this Web site, how that information is used, to whom it's disclosed, and how it's safeguarded. This policy applies only to personal information collected through the Web site, microsites, or mobile sites of our brands and lines of business that expressly adopt, and display or link to, this policy. These businesses and brands lines include Rafaella Wear LTD, Evogue Imports & Distribution LTD, Annita, Amarea, Blubay, Charme, Franzoni, Jeannette, Jeannette Nouveau, Lisca, Magic Bodyfashion, Rafaella, Sapph, Shirley of Hollywood, Snelly, Vivianne. By ‘personal information’ we mean your identifying information (like name, home address, and email address), and descriptive information (like tastes and preferences) if coupled with your identifying information (‘personally identifying information’). We may refer to all our brands and lines of business (i.e., Rafaella Wear LTD, Evogue Imports & Distribution LTD, Annita, Amarea, Blubay, Charme, Franzoni, Jeannette, Jeannette Nouveau, Lisca, Magic Bodyfashion, Rafaella, Sapph, Shirley of Hollywood, Snelly, Vivianne) as ‘we,’ ‘us,’ or ‘our’ throughout this privacy policy. 

We do update this Policy from time to time so please do return and review this Policy regularly. 

We ensure none of your details will be passed on to any other parties, and all information is collected is safeguarded. 

Information We Collect

Information Collected Directly from You and Others through this Site: 

In operating our website we may collect and process the following data about you. 

Details of your visits to our website and the resources that you access, including, but not limited to , traffic data, location data, web logs and other communication data. 

Information that you provide by filling in forms on our website, such as when you register for information or make a purchase. 

Information provided to us when you communicate with us for any reason. 

We collect personal information directly from you to do all the things typically associated with Web sites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information. 

This information is collected at various places: for instance, when you check out with your online order, when you subscribe to our Facebook site, when you subscribe to our email offers. 

We collect information about you. And, when you provide it, we collect information about those you know. For example, we collect your gift recipient's contact information to process your gift orders. We use this information to do things like: 

-process your online orders. 
-open an online account at your request. 
-personalize your online experience with content and offers that are tailored to your interests. 
-provide customer service, whether it's responding to a request or following up on an order. 
-enable you to post your content, such as comments or images. 
-facilitate networks of online social activity centered around our products and services. 
-improve our website, improve the manner in which offers are made on our website, improve purchase decisions of our visitors and the interactions visitors have with our website. 
-enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment; and
-market products and services for each of our brands; for instance, by adding you to the rafaellawear.com email list when you make an online purchase. 

Information We Observe or Collect through Technology

Navigational Information

When you visit this Web site, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it. 

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer. It's used to do things like see how you navigate our Web site, what you click on, and remember you and your online purchases when you return. This enables us to improve our services and website, provide better customer service, personalize your online experience, personalize offers to you based on your unique tastes and purchase history, and to provide statistical information regarding the use of our website to our advertisers where appropriate. 

Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. 

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. 

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. 

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes: 

i. To provide you with information requested from us, relating to our products or services. To provide information on other product which we feel may be of interest to you, where you have consented to receive such information. 

ii. To meet our contractual commitments to you. 

iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service. 

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you, or unrelated goods and services which we consider may be of interest to you. 

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. 

Storing Your Personal Data

We may transfer data that we collect from you for processing and storing. Also, it may be processed by staff operating outside the Republic of Cyprus who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. 

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. 

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you or where you have chosen a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. 

We do NOT store your credit card information. It is processed over a secure SSL/128 bit encryption system which goes through the payment provider. 

We do not see your credit card details, therefore it cannot be ‘hacked’ from our server. 

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes our sister brands, our subsidiaries, our holding company and its other subsidiaries (if any). We may also disclose your personal information to third parties under certain conditions. 

a. Our Sister Brands

We may also share the information described in this policy, like postal and email address, customer preferences, and purchase history within our corporate family so that our affiliates may market to you. Our affiliates include such brands as Annita, Amarea, Charme, Blubay, Franzoni, Jeannette, Jeannette Nouveau, Lisca, Magic Bodyfashion, Rafaella, Sapph, Shirley of Hollywood, Snelly, Vivianne. 

b. Law Enforcement and Emergency Response

We may disclose specific information about our website visitors if we are legally required to disclose such information or if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business or to assist fraud protection and minimize credit risk. 

c. Sale or Merger

In the event we sell or transfer all or a portion of our business assets to a third party, including a brand or line of business, consumer information may be one of the business assets that are transferred as part of the transaction. 

Third Party Links

You might find links to third party websites on our website, or otherwise display third-party content. We do this for your convenience. We don't endorse or generally have any affiliation with these third parties. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. We don't control and aren't responsible for their Web practices. Whether the third-party content appears within our Web environment (like a map frame), or you leave our website for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience (unless there's a conspicuously posted statement by us that says otherwise). Please view their terms of service and privacy policies if you have any question about their practices. 

Here's a partial list of the sites or content of these third parties: 

Social Networking : We facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even ‘single sign-on’ to these sites. The third-party's privacy policy applies to any personal information you provide at these sites. 

Web Developer Company: We facilitate easy access to our web developer website. 

Access To Information

You have the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of €25.00 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below:

Evogue Imports & Distribution LTD 
219 Yiannou Kranidioti 
2234 Latsia 
Cyprus 
Tel: +357 22355083 
Fax: +357 22354275 
Email: sales@rafaellawear.com

What choices do you have over how your information is used? 

a. Email

If you make an online purchase you may receive from time to time additional promotional emails from us. You may stop future delivery of these emails by following the removal instructions located at the bottom of each commercial email. Opting out of any of these emails will not stop operational or transactional messages such as email confirmations of your online orders, or customer service communications from the brand or line of business in question. 

b. Cookies, Clear Gifs, and Online Network Advertising: 

You may always choose to block cookies or even clear cookies from your computer. Simply follow your browser's instructions on how to block and clear cookies. Note that blocking cookies may not block the ‘first-party’ cookies that are placed on your computer when you visit this site. By first-party cookies, we mean those cookies (whether placed by us or a contractor) that help us see how visitors use our site. Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many Web sites rely on their cookies to provide you with services or features that you have requested or expect. 

What is the policy for visitors from outside Cyprus? 

This is a Cyprus website. This privacy policy governs the information collected at this site irrespective of where you're located when you access it, browse it, interact with it, and make purchases through it (including those that are shipped to addresses outside of Cyprus). This means your personal information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this privacy policy. Moreover, governmental bodies that have jurisdiction (e.g., courts and law enforcement agencies) may be entitled to access your personal information. 

How may I update my personal information? 

We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing and shipping information, and other account information, by logging to our website. You may also update or modify your personal information by sending an email to: sales@rafaellawear.com

How do we secure your information on our site? 

This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that's transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher). 

While we implement the above security measures on this site, you should be aware that 100% security is not always possible. 

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at: sales@rafaellawear.com