International Shipping - Delivery information

We will make sure your order is shipped as soon as possible, subject to payment authorization and stock availability. This is usually within two working days after the order placement. A confirmation email will be sent to you as soon as your order leaves our warehouse. 

You will only be charged once per order for delivery, regardless of how many separate shipments we split your order into.

We will do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from Cyprus to your area, including (but not limited to) extreme weather conditions, strikes or disruption to postal services / airlines. 

Shipping and handling: 
Shipping and handling charges are determined by the weight of your order and the zone of your country. Countries within the E.U. zone are subject to V.A.T. Countries outside the E.U. are not subjected to V.A.T. Charges are calculated before taxes. All orders are subject to verification. 

Order usually arrives within 14-21 business days (for in-stock items only).

International Express Delivery
Add €20 to Standard Shipping and Handling Charges.
Delivery within 3-10 business days for in-stock items only.
Not available for P.O. Box addresses.

Customs and Import Duties
Shipments outside E.U. may be subject to import charges, which are the responsibility of the purchaser. Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Rafaella Wear ships your package duties and taxes unpaid, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

For more information regarding your country's custom policies, please contact your local customs office.

Back-ordered Items
If items are back-ordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. Please note that the total shipping and handling charge will not increase. All back-ordered items ship out via Standard Delivery. 

Back-ordered items cannot be shipped at the time an order is placed, but will ship at a later date. When a back-ordered item is selected, we will provide you with an approximate shipping date. Please be aware that back-order dates are approximate and subject to change. If you have selected an item that is on back-order, you have the option to order it, or select an alternate size or color if available.

If using a Credit Card, you will be charged for your back-ordered merchandise at time of shipment. 

International Shipping Restrictions
The following countries are Restricted from All Shipments:

Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, Christmas Islands, Cocos Island, Comoros, Cuba, Falkland Islands, French Southern Territories, Heard & McDonald Islands, Libya, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory, Occupied, Pakistan, Pitcairn Island, Rwanda, Saint Helena, Sao Tome and Principe, Sri Lanka, Somalia, Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Syrian Arabic Republic, Togo, Tokelau, Tonga, Western Sahara.

Payment
We accept the following credit cards:

American Express
MasterCard
VISA

Prices valid on web purchases only.